Shipping & FAQ
Products are made and packaged by hand. We aim for perfection when creating all our products. All orders require up to 14 Business days (Monday - Friday) processing before shipping. Processing times can and will be extended due to world events or order volume increase. After processing is complete you will receive an email with your tracking number. Please allow an additional 3-5 days for your tracking number to update.
Returns & Exchanges.
Due to the nature of our products and services there are no refunds, exchanges, or store credit. We do not accept returns or issue store credit based on buyers remorse. On a case by case basis, if management approves a refund or order cancellation a 15% restock fee will be applied. All products are available for viewing online before restocks to help you select the right products. If there is a discrepancy with your order please notify us within 14 days of receiving your order.
My package was returned.
If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment. We provide the following options:
1.Refund your order total, minus shipping cost and a 15% restock fee.
2.Schedule to have your order shipped again with additional shipping cost. *If product is still in good condition.
During high volume times, reshipment may not be available.
Package lost, stolen or damaged?
Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim.
To avoid the inconvenience of lost or stolen packages, we suggest having packages shipped to your work address, if possible.
Do you use color dye or glitter in your soap?
That’s a great question and one we get all the time. We do not use dye in any of our products. We use a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica powder is sparkly and may resemble glitter but it’s not. Mica is safe for all skin types and does not dye your skin in any way.
Why is your website sold out?
Due to our high demand, products are only available during scheduled restocks. Every product is handmade and packaged by hand. At times, orders exceed how fast we can work. Because of this we only accept orders during a specific day and time. Subscribe to our website to be updated on restocks.
Do you use Lye (Sodium Hydroxide) in your soap?
Of Course. No lye = No soap!
All REAL soap is made with lye. Any skin or hair cleansing product made without sodium hydroxide is not soap, it is a detergent. Lye, which is an alkali, is combined with vegetable oils to cause a chemical reaction. This reaction breaks down the fats or oils into fatty acid chains, and the lye is neutralized in the process. If the soap is made properly, the lye is used up in the saponification process to turn oil into soap. There is no lye present in the finished bars of soap or shampoo. While all real soap must be made with lye, no lye remains in our finished product.
Do you accept pre-orders?
I understand that at times it can be hard to catch our restocks. Unfortunately, we do not offer pre-orders. Follow us on IG:@GoddessoftheSeaBeauty for updates.
My address is wrong on my confirmation.
If your address is wrong, please email us and we will update it. For fraud prevention we can not change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc).
Where can I buy?
As of now products can only be purchased online.
What products are suitable for use on babies?
For newborns and all ages, we recommend the “Oh Baby Oat Bar”, for ages 1- 3 ‘Oatmeal & Honey”, and for 3+ any bar.
What is the best way to contact you?
The best way to contact us is by email: firstname.lastname@example.org We do not respond to DM’s regarding orders.
Why do colors and designs vary?
All products are handmade with love. Because we love what we do, we allow our creative energy to take control. Thus, creating beautiful, colorful and amazing soap. We understand that at times you may wish to have a specific color. Due to our large customer base, that is something we cannot accommodate at this time. Allowing personal request would increase order processing time. Regardless of the color or design, the healing properties are the same.
I recently purchased a soap and my skin is breaking out.
If you are experiencing any type of breakout or skin reaction, please discontinue use immediately. Although our products are made with natural and organic ingredients, it’s still possible that you may be allergic to or your skin is too sensitive to an ingredient.
What ingredients do you use to make soap?
Coconut Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Aqua/Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Propylene Glycol (of vegetable origin), Sorbitan oleate (emulsifier), Oat Protein (conditioner) plus any essential oils listed under each soap.